Skip to main content

Privacy Policy

Last updated: December 24, 2025

Who We Are

Arraiz Solutions is a provider of proprietary software solutions. We do not offer custom software development; all data processing described in this Policy relates to the operation, improvement, and support of our own products and services.
Legal Entity
If required by law, we may appoint a Data Protection Officer (DPO) or local representative. Their contact information will be provided upon request.

Scope of This Policy

This Policy applies to:
  • Our websites and web applications
  • Our desktop and mobile software
  • Our cloud-based services
  • Our customer support channels
  • Our WhatsApp chatbot

Data We Collect

We collect the following categories of data depending on how you interact with our Services.

Data You Provide Directly

  • Name, email, phone number
  • Account credentials
  • Billing and payment information
  • Customer support messages
  • Information submitted through forms or surveys
  • Content you send to our WhatsApp chatbot

Data Collected Automatically

  • Device information (model, OS, browser)
  • IP address and approximate location
  • Usage logs and interaction data
  • Crash reports and performance metrics
  • Cookies and similar tracking technologies

Data from Third Parties

  • Payment processors
  • Authentication providers
  • Messaging platforms (e.g., WhatsApp)
  • Business partners or resellers

WhatsApp Chatbot Data Processing

When you interact with our WhatsApp chatbot, we may collect:
  • Your WhatsApp phone number
  • Your profile name (as provided by WhatsApp)
  • Messages you send to the chatbot
  • Metadata such as timestamps and delivery status

WhatsApp-Specific Notes

  • WhatsApp LLC processes your data according to its own terms and privacy policy.
  • We do not have access to your WhatsApp contact list.
  • We do not use chatbot conversations for marketing unless you explicitly consent.
  • Conversations may be logged to improve the chatbot, provide support, or ensure service quality.
If the chatbot is used for customer support, your messages may be reviewed by authorized staff.

How We Use Your Data

We use personal data for the following purposes:
  • Providing and operating our software and services
  • Creating and managing user accounts
  • Processing payments and subscriptions
  • Offering customer support
  • Improving product performance and user experience
  • Sending service-related notifications
  • Ensuring security, fraud prevention, and compliance
  • Conducting analytics and product research
  • Marketing communications (only with consent where required)

Legal Bases for Processing (GDPR)

Where GDPR applies, we process data based on:
  • Contract performance (providing the Services)
  • Legitimate interests (security, analytics, product improvement)
  • Consent (marketing, optional features)
  • Legal obligations (tax, accounting, compliance)

Sharing Your Data

We may share data with:
  • Cloud hosting providers
  • Payment processors
  • Customer support platforms
  • Analytics and monitoring tools
  • Communication platforms (including WhatsApp Business API providers)
  • Professional advisors (legal, accounting)
  • Authorities when legally required
We do not sell personal data.

International Data Transfers

Your data may be transferred to countries outside your own. When we do so, we use safeguards such as:
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Contractual and technical protections

Data Retention

We retain personal data only as long as necessary for:
  • Providing the Services
  • Legal and regulatory compliance
  • Resolving disputes
  • Enforcing agreements
Chatbot logs may be retained for shorter periods unless required for support or compliance.

Your Rights

Depending on your jurisdiction, you may have the right to:
  • Access your data
  • Correct inaccurate data
  • Delete your data
  • Restrict or object to processing
  • Withdraw consent
  • Request data portability
  • Opt out of marketing communications
To exercise your rights, contact us at: info@arraizsolutions.com

Cookies and Tracking Technologies

We use cookies, SDKs, and similar technologies to:
  • Enable core functionality
  • Analyze usage
  • Improve performance
  • Personalize content
You may manage cookie preferences through your browser or device settings.

Security

We implement technical and organizational measures such as:
  • Encryption
  • Access controls
  • Secure development practices
  • Monitoring and auditing
No system is completely secure, but we work to protect your data.

Children's Privacy

Our Services are not intended for children under the age defined by applicable law. We do not knowingly collect data from minors without appropriate consent.

Changes to This Policy

We may update this Policy periodically. When we do, we will:
  • Update the "Last Updated" date
  • Notify users when required by law

Contact Us

If you have questions about this Policy or our data practices, contact us at:
  • Arraiz Solutions
  • Email: help@arraizsolutions.com
  • Address: Esteban Echeverría 3750, Vicente López, Buenos Aires, Argentina